Orders ship from New York via USPS Priority or First Class Mail depending on the size and weight of the item. We offer a $10 flat rate for shipping for all orders. All orders are normally processed and shipped within 1 to 3 business days after the order is received. Expedited shipping may be available upon request (email us at firstname.lastname@example.org). Transit time within the US are usually to 2-5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
All orders shipped within New York state are subject to sales tax.
Returns & Exchanges
We hope you love everything you purchase from us, but understand that sometimes things just don't work out. If you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.] Returns delivered after 15 days and up to 30 days will be issued store credit. We cannot accept returns made more than 30 days after the original order date. Please note that all sale items are final sale.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at email@example.com to request a return authorization. Please include the order number and item(s) you wish to return.